These general conditions of sale and rental apply to all orders placed on the sales sites of Ecosapin sàrl.
Ecosapin sàrl reserves the right to adapt or modify these at any time Terms of Sales. In case of modification, the general conditions of sale in force on the day of the order will be applied.
Our product offers and prices are valid as long as they are visible on the site, while stocks last. Product availability updated in real time.
Upon receipt of your order, you will be notified by email of the confirmation of your order, as well as the probable delivery date.
To place an order, the consumer must be of legal age (over 18) and have full active civil capacity (not under guardianship or guardianship). The client certifies that all the information transmitted is correct. Note that Ecosapin sàrl reserves the right to accept or refuse any order.
Any order form signed by the consumer by "click" constitutes an irrevocable acceptance of the sales contract, which can only be called into question within the limits provided for in these general conditions of sale. This order is firm and cannot be canceled. The click associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.
Ecosapin sàrl reserves the right to modify its prices at any time, but undertakes to apply the prices displayed at the time of your order. The prices indicated are expressed in Swiss francs and include all taxes (delivery, administrative costs, VAT). In the event of non-compliance with the recovery procedure Ecosapin sàrl reserves the right to invoice the following recovery (s). In case of non-return of one or more rental objects (tree, pot, saucer pot cover, tree bag) Ecosapin sàrl reserves the right to invoice them.
You can pay by bank or postcard, or by invoice.
Payment is made as desired on the secure banking or postal servers of our partners. This implies that no banking or postal information concerning you passes through our sites. Payment by bank or postcard is therefore perfectly secure. Your order will be recorded and validated upon acceptance of payment by the bank or the Post office depending on your choice. Your order will be validated and your card automatically debited when you register your order. You must complete the registration form offered on the site, before you can place an order.
In the case of invoicing by BV, payment must be made within 30 days. In the event of non-compliance with this close Ecosapin sàrl reserves the right to charge additional costs.
The products are delivered to the delivery address you gave us during the ordering process. In the event of an error in the wording of the recipient's contact details, Ecosapin sàrl cannot be held responsible for the impossibility in which it could be to deliver the product. Preparation and shipping costs are always clearly indicated when ordering. Delivery is made by the postal services or by one of our carriers at the door of your building. The times indicated are average times and correspond to the times for processing, preparing and shipping your order.
You must also report the anomalies by email or registered mail no later than 3 working days following receipt of the item (s) and send a copy of this letter to:
If at the time of delivery, the original packaging is damaged, torn, opened, you must then check the condition of the items. If they have been damaged, you must report the anomalies by email or registered mail at the latest within 3 working days of receipt (parcel refused because open or damaged).
Deliveries in the Canton of Vaud are made without packaging. A bag is provided.
Our partners cannot be held responsible for damage to products offered by Ecosapin sàrl within the framework of the laws in force. Ecosapin sàrl cannot be held responsible for non-performance of the contract or damage caused by exceptional events: for example floods or fires. Regarding products purchased to meet professional needs, Ecosapin sàrl will not incur any liability for any indirect damage as a result of these (operating loss, loss of profit, loss of data, loss of contract, damage or any other costs that may arise).
Ecosapin sàrl only responds to direct damage that the customer can prove and which are causal with a serious fault of the company or a third party mandated. Liability is limited to the price of the product delivered or the service provided. Any more extended liability of Ecosapin sàrl, its auxiliaries or third parties appointed by it for damages of any type whatsoever is excluded. The choice and the purchase of a product or a service are placed under the sole responsibility of the customer. The total or partial inability to use the products cannot give rise to any compensation, reimbursement or questioning of the responsibility of Ecosapin sàrl. In the event of non-delivery of an order, you have a maximum of one week (from the delivery date entered when you placed your order) to come forward. Beyond this period, we will not accept any complaints.
The buyer undertakes to use the product purchased according to the indications of Ecosapin sàrl as well as to ensure the necessary maintenance and recommended by Ecosapin sàrl in order to ensure its good use.
The customer must keep the invoice for the product (s) purchased or rented.
Ecosapin sàrl is entitled to exclude a registered customer at any time, that is to say to terminate his registration, with immediate effect, without having to justify his decision and without the registered client in question being able to formulate any claim to society. This applies particularly to registered customers who contravene these general conditions. own name or another, without our prior consent.
To contact Customer Service, you have two options:
By email directly to the email address: firstname.lastname@example.org .
By post (Please do not return any parcel without request or prior agreement).
For questions about deliveries and returns, contact La Poste.
This contract, as well as the sales and rentals organized by Ecosapin sàrl, are governed by Swiss law. In the event of a dispute, the place of jurisdiction is Lausanne.
The general conditions of Ecosapin sàrl are written in French and German. In case of contradiction, the French version is authentic.
The tree, the cultivation pot, the flowerpot, the saucer and the tree bag are the entire property of Ecosapin sàrl. They must be returned in their sent condition. It is forbidden to cut branches or the tip of the fir tree, which would hinder its growth. It is forbidden to spray paint, lacquer, dyes or any other chemicals on the tree. If one or more of these items is not returned, Ecosapin sàrl has the right to claim them from the customer. Once the order has been placed, you have a period of up to 10 days before delivery to modify or cancel your order once this period has passed, the tree will arrive at your home and we will not accept any complaint, the whole of the price of the order will be charged.
On the day of the recovery, the tree and all its accessories (the culture pot, the flowerpot, the saucer) must be put back in the tree bag and placed in front of the door (for the building doors in front of the building door if it is locked). All items rented by Ecosapin Sàrl must be returned in a condition resulting from use in accordance with the contract and these general conditions. Any damage caused to these items may be billed to the customer.
When the delivery person passes by, if the bag cannot be found, Ecosapin Sàrl and the Swiss Post cannot be held responsible. If the Ecosapin does not suit you, a second pick @ home return must be ordered at the price of CHF 19 .--. It is not possible to change your tree for another. It is possible to order another tree while stocks last. Ecosapin sàrl will not accept any complaints about the quality of these trees (which are selected by specialists).